| Who are we? |
| AntennaShop.co.nz is an on line company dedicated to providing purposeful, functional yet aesthetically pleasing antennas specifically for wireless devices. AntennaShop.co.nz is part of My Tech Helper NZ Limited |
| Can I talk to someone? |
| Sure, call 09 9732615 ( Auckland) or 03 9300575 (Christchurch) during business hours. |
| Do you have a store? |
| No, we have currently chosen not to posses a shop front. |
| Can I collect my ordered item? |
| Unfortunately not. Our warehouse facility has no public access. |
| Why would I buy from you? |
| Convenience , Product Range and Service. ‘ buying an antenna made easy and shipped fast ! ‘ |
| International Orders, Do you ship outside New Zealand? |
| Not currently directly off the site, but give us a call, we have a number of overseas sister companies and may be able to help. |
| Is your website secure? |
| Yes, all transactions are processed securely via either Eway or PayPal. Eway and PayPal offer many protection benefits such as; • Following every payment, PayPal provide you with an email confirming your transaction. • AntennaShop.co.nz receives payment from PayPal without ever seeing your financial information. • A Buyer Complaint Policy in the unlikely event there is problem with your purchase. Importantly AntennaShop.co.nz does not retain your payment information or sell / share / pass on your information with anyone else. |
| Will tax be added to my order? |
| No! All prices shown already include the goods and services tax (GST). |
| Do you have products in stock? |
| Unlike other stores, we do not sell a product unless we have it. Items that are not in stock will be display out of stock or back-order ensuring you know when an item’s not in stock. |
| Returns & Exchanges, Can I return an item purchased? |
| Yes, you can return anything you buy from us anytime up to 21 days from purchase. Contact us to discuss your issue and we’ll do our best to assist. |
| What happens if an item is faulty? |
| If an item arrives and it is in some way faulty ( does not work ) or broken, we will replace it immediately. Don’t worry, this hardly ever happens, but if it does we’ll look after you. Please contact us as soon as possible and we’ll help you out. |
| Shipping, How long will it take to receive my order? |
| If you’re in a capital city you should generally receive your order within 3 business days. Regional areas can take up to 4-5 business days. |
| What delivery service do you use? |
| All orders are shipped via NZ Post |
| When will my order ship? |
| Your order will ship within 24 hours. We ship Monday to Friday. Orders before 10:30am are shipped same day. |
| Where will my item ship from? |
| Your order will ship from our facility in Auckland. |
| How much is shipping? |
| Shipping is included in the purchase price. |